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Author Topic: Problems updating software  (Read 1219 times)

Diego ROn

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Problems updating software
« on: March 15, 2018, 12:59:35 PM »
Hello, after a long time without updates I decided to install the new version, I have a proper original license but the software seem to not be able to use it. Previously I just needed to install the update without inserting activation code. now here is the problem, I cant find my activation code.... any suggestion who I have to ask to have it back? I only have my receit from the reseller....

Thanks for any suggestion,

Diego.

Alexey Pasumansky

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Re: Problems updating software
« Reply #1 on: March 15, 2018, 01:01:33 PM »
Hello Diego,

You can contact the reseller from whom you have purchased the license, or send this receipt information to sales@agisoft.com, if for some reason you cannot reach the reseller.
Best regards,
Alexey Pasumansky,
Agisoft LLC

Diego ROn

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Re: Problems updating software
« Reply #2 on: March 15, 2018, 01:10:46 PM »
thanks a lot!!!! I'll write my email immediately!!!

Diego.